Privacy Policy
At Phuket Select tours & activities, we create unforgettable moments for customers and make their dreams come true. Looking after the personal data you share with us is an important part of this. We want you to be confident that your date is safe and secure with us, and understand how we use it to offer you a better and more unique and inspiring experience
What this Privacy Policy covers
We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. Your privacy matters to us, so please do take the time to read our Privacy Policy which explains:
What types of personal data we collect and why we collect it.
When and how we may share personal data with other organizations.
The choices you have include how to access and update your personal data.
Personal data we collect
When you register for any of our services, you may provide us with:
Your personal details, including but not limited to your address, email address, phone number and date of birth.
When you buy on our website or use our mobile apps, we may collect:
Passenger information, passport details, other ID document details.
Travel preferences and insurance details.
Relevant medical data and any special, dietary, religious or disability requests.
Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:
Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
Your feedback and contributions to customer surveys and questionnaires.
Personal data you provide about other individuals
We use personal data about other individuals provided by you, such as those people on your booking.
By providing other people's personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
Using your personal date
We use your personal data in a variety of ways, as explained below.
To provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
To manage and improve our products, services and day-to-day operations
We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services. We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services. We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes. We use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, shops, IT systems, security, know-how and the way we communicate with you. We use CCTV images to help maintain the safety of anyone working in or visiting our shops, premises and other buildings, and for the prevention, detection and prosecution of criminal offences. We may also rely on the images to establish, exercise or defend our legal rights.
To personalize your experience
We want to ensure that marketing communications relating to our products and services, and those of our suppliers, retail partners, including online advertising, are relevant to your interests. To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you. Looking at your browsing behavior and purchases helps us to better understand you as a customer and it allows us to provide you with personalized offers and services.We may also measure your responses to marketing communications relating to products and services we offer, which enables us to offer you products and services that better meet your needs as a customer. If you do not want to receive a personalized service from us, you can change your preference online, over the phone or in writing at any time. We will update our records as soon as we can.
To make contact and interact with you
We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you. We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize. We may invite you to take part in customer surveys, questionnaires and other market research activities carried out and by other organizations on our behalf. To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases in-shop with personal data collected from our websites, mobile apps and other sources.
Marketing
From time to time, we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies’ products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.
When you book or register with us, we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone or in writing at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.
You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services
Market Research
We would like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
Sharing your personal data with suppliers and retail partners
To provide products or services requested by you we may share personal data with suppliers regarding your travel arrangements.
We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, market research, processing payments and delivering products and services.
We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.
When we share personal data with other organizations, we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
We only share the minimum personal data that enables our suppliers and retail partners to provide their services to you and us.
Protecting your personal date
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorized access, use, alteration and disclosure.
The security of your data also depends on you. For example, here we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
Date retention
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Policy and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymize this data.
Social Media Features
Our websites may contain social media features such as Facebook, Instagram, YouTube and TikTok that have their own privacy notices.
Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.